Your office environment reflects who you are as an employer and as a company. When it comes to keeping your workspace clean, a professional approach is always best. So, how do you know if need a new cleaning company? There are many questions to consider when hiring a cleaning company for the first time or changing your current service provider. Here are six signs that you probably need a new cleaning company.
Severe under staffing by your contracted cleaning company can influence the cleanliness of your facility and lead to safety problems. When a crew has too few staff members, they can’t operate effectively.
There can be numerous reasons why they have a consistent workforce concern. It can be anything from bad pay to poor management. Chronic under-staffing and high turnover is likely the employers fault and a red flag.
Overworked commercial cleaning employees are often unhappy leading to poor performance and higher turnover rates. As a result, the non-availability of a consistent workforce, affects the cleanliness and reputation of your business.
Safety of their employees is always a priority for a reputable cleaning company. In addition, it’s their responsibility to ensure that your business is safe from any risks or liabilities. If a company overlooks this crucial aspect, then it’s time to show them the exit door.
It’s also important to never hire a new cleaning company that’s not properly licensed and insured. At the same time, make certain that your cleaning company follows the proper employee background screening procedures while hiring staff.
With technology constantly evolving, cleaning equipment has improved. Today’s cleaning equipment is more sophisticated. Updated cleaning machinery and tools offer better performance in terms of efficiency, speed, weight, and noise levels. Plus, carefully selected cleaning equipment can cut labor costs, which affects the pricing and expenses of a cleaning service.
A faster cleaning process results in lower costs for your cleaning company and should be reflected in the charges to your business. If your janitorial service company isn’t using the latest equipment or isn’t up-to-date on the best commercial cleaning practices, you’re probably spending more than you should.
As a business owner, you have the right to know about pricing details. It’s essential to understand pricing features and not overlook extra charges for additional services, or any hidden fees. Prior to contracting with a cleaning company, it is essential to receive a quote that details the specifics of the job and outlines what the costs cover.
Once you have a transparent quote, you can compare it with those offered by other cleaning companies. This will help your business with negotiating services and keep costs within your budget. If your cleaning company isn’t willing to provide you with pricing details, they are unworthy of your business.
Poor communication is a sure-fire way for a cleaning company to damage your partnership. Are they available when you need them? Customer service should never be too busy to solve your concerns. Clients should receive regular communication to ensure services are satisfactory. In addition, your service provider should seek out and welcome your feedback to ensure your expectations are met.
When the customer service of the cleaning company is hard to contact, or they are too disinterested to help you out, that’s when you really need to hire a new one.
For janitorial services, professionalism translates to efficient staffing, proper training, and great management. There are many unreliable cleaning companies who will take your money and provide poor quality services. Always verify that the cleaning company is a registered and licensed business in your state to ensure you are working with a reputable business.
New Cleaning Company Reliability
It is important to check that the business is bonded and insured. Reliable people, consistent good work, and regular communication are also a part of professionalism. If any of these aspects are missing from your current cleaning service provider, you’re not working with the right one.
Ultimately, these are six red flags to avoid when choosing a new cleaning company or that tell you it’s time to make a change.